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Terms & Conditions

Welcome to the website terms and conditions for use.  These comprise all the legal 'small print', to protect you, our customer and us, the business.  It all looks a bit technical, but these are fairly standard across the industry.  If there is anything you are not sure of please contact us before placing your order.


These terms and conditions will apply to all orders placed online, by telephone, email, fax or in writing with or Bickleigh Mill, which are divisions of Millstones Ltd, Bickleigh Mill, Bickleigh, Near Tiverton, Devon, EX16 8RG.  Registered VAT number 821418356.

All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales.  Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.


We are pleased to accept orders by online transaction via secure server.

All credit/debit card transactions are subject to validation checks and are authorised by the card issuer.  We accept Mastercard, Visa, delta, Switch, Maestro and Solo.  If the issuer of your card refuses to authorise payment to us we will not be liable for any delay and/or non-delivery of your order.

No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

You warrant that all details you provide to for the purposes of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit/debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

All orders are subject to acceptance and availability.

No contract for the sale of any item will exist between you and until we accept your order by despatching the product to you.  When this happens we will confirm the acceptance by sending you an email.

This confirmation email will be sent to the email address given in your order form and will detail the product(s) ordered, payment method, cost (including VAT and P & P), delivery name and address and usual delivery times. Please check this email carefully and let us know as soon as possible if anything is not correct.

Non acceptance of your order may be as a result of one of the following:

  • The product you ordered being unavailable
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Your not meeting the eligibility to order criteria set out in these terms and conditions.

If we are not able to accept your order we will send you an email explaining the reason why.

The web price includes VAT at 20%.  

Ownership of Goods

All goods remain the property of Millstones Ltd until final payment of all sums in respect of those goods has been received in full by us.


We will send you a confirmation email, detailing the product(s) ordered, payment method, cost (including VAT and P & P), delivery name and address and normal delivery times.

The delivery period stated within which you will receive your goods is approximate.

If you are ordering more than one product goods may be despatched separately, but only one P & P charge will be applied.

P & P is at our standard rate, as shown on the website.  From time to time special offers may apply.

Returns and Exchanges

We want you to be entirely satisfied with everything you buy from us at   If you feel an item is faulty please contact us straight away, so that we can resolve the matter.

We are unable to offer a refund or exchange on personalised or perishable goods unless they are faulty.  For reasons of hygiene we cannot refund or exchange personal grooming products, cosmetics or pierced jewellery unless they are faulty.

Returns can be made by post or via our shop.  Please see Delivery and Returns for full details.

Products, Prices & Content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.

All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Comments & Complaints

We want you to enjoy shopping with  We are always pleased to hear your comments about us, our service and the products we provide.  If you have any suggestions for additional items we might be able to offer do please let us know!

Sometimes things go wrong - we are only human - if you have any complaints please do not hesitate to contact us and we will do our best to resolve any problems.  This does not affect your statutory rights.

Privacy Policy

Rest assured, we won't sell your name and details to any third parties.   We do need to collect some information about you in order to accept your order and process payment.

We will collect and store any personal data that you may volunteer whilst using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition.

The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing or emailing us.
Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.
In addition to the Information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998 .

We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.

You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.

Links to other websites.

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.


We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Copyright ©

The contents of this site and other publications from Ltd are owned or licensed to Ltd or are used with permission by the owner.   Reproduction strictly by permission only.