Returns and exchanges
We want you to be entirely happy with every purchase you make from notrunofthemill.com, and we are proud of the quality, range and advice that we offer. If you wish to return anything to us we will be happy to refund or exchange a product, provided it is in fully re-saleable condition. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract) you should contact us within 7 days from the day after the delivery date. Returns should be unused and in original, undamaged packaging*.
If you feel that a product is faulty please contact us straight away so that we can resolve the matter.
Returns can be made by:
1. Postal Return
- Please email us at firstname.lastname@example.org to let us know the reason for the return and whether you would like a refund or a replacement. Please include your name and order number.
- We will email you back with further instructions.
2. Returns via our Shop
- Simply take the despatch note and the product you wish to return to our shop and tell the assistant that you bought the item online. Our address is Bickleigh Mill, Bickleigh, Near Tiverton, Devon, EX16 8RG. Telephone 01884 855419
Please note we will refund the price of the item to the purchaser or exchange the product once it has been received by us.
We will refund the return postage when a product is faulty or damaged, but not when an item is simply unwanted.
We are unable to offer a refund or exchange on personalised or perishable goods unless they are faulty.* For reasons of hygiene we cannot refund or exchange personal grooming products, cosmetics or pierced jewellery unless they are faulty.*
- We offer a full money back guarantee.
- You have 30 days from receipt in which to return your order.
- You will have to pay the return cost of postage or collection can be arranged at your cost for larger items.*
*None of the above conditions affect your statutory rights when goods are faulty, or not as described.